FAQ 

WHAT IS YOUR RETURN POLICY?

Please contact YORKVILLE ANTIQUES before returning any items. Make sure to include contact information with the return and if possible, please provide us with a tracking number and a brief description of your case.

You can return the product within 7 days of delivery.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original pack. If the product is ruined or used the product shall not be refunded. If 7 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you once we determine its condition. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us.

YORKVILLE ANTIQUES suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. 

HOW DO I SHIP MY RETURN?

To return your product, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You should mail your product to:

Yorkville Antiques 160 Davenport Rd Toronto, Ontario M5R 1J1 Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

There may be additional customs fees that we are not responsible for. You will be notified via email to track your package.

CAN YOU APPRAISE MY ITEMS?

Yes, only in certain circumstances. We specialize in Middle Eastern caligraphy.

WHAT ARE THE SHIPPING FEES?

Shipping is free for customers in the GTA only. It is a stardard rate for outside the GTA using Canada Post. If you are shipping an item over $75, you should consider reaching out to us before purchase to guarantee your shipping is insured. 

HOW DO I SELL MY ITEMS?

Before selling with us, we require you to either bring in or provide an email with attached photos and a description of your item(s). We can therefore appraise the items and give you an answer a few days later. Attention: we do not take furniture or very large domestic appliances. 

WHAT OPTIONS ARE THERE FOR CONSIGNING MY ITEMS?

If you feel as though you have an antique gem of high value but don't know how to sell it, send us an email and a short description of the item and the item's provenance record, and we will consider selling it for you on auction for a commission. If we feel as though the piece would suit Yorkville Antiques' store, we can buy it from you at a negotiated price.

HOW DO I BID ON AUCTION ITEMS?

Currently, we do business with HiBid.com. In order to bid go to https://yorkvilleantiques.hibid.com, click on the Auction you wish to partake in, click Register to Bid, then either sign in or create a HiBid account, check that you acknowledge the terms and submit registration. You are now free to bid!